Returns Policy
Returns Policy:
~ If for any reason you're not happy with your product, you may return it.
~ Please send us the reason you would like to return and photos of the relevant items, so that we can evaluate the items. fireandfizzbyapril@gmail.com
~ The customer must pay for the return postage, we recommend tracked postage.
~ You have 28 days to return the original products back to us at 11 Grange Road, Ws7 4TP.
~ Please send us the reason you would like to return and photos of the relevant items, so that we can evaluate the items. fireandfizzbyapril@gmail.com
~ The customer must pay for the return postage, we recommend tracked postage.
~ You have 28 days to return the original products back to us at 11 Grange Road, Ws7 4TP.
How long do I have to return my items if I am not satisfied with them?
We offer a 30-day money-back guarantee, this means that any products you are not satisfied with can be returned to us within 30 days of purchase in their original condition and packaging for a full refund. Just let our customer care team know to expect them prior to making the return and post to:
Fire & Fizz By April
11 Grange Road
Burntwood
WS7 4TP
11 Grange Road
Burntwood
WS7 4TP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What happens if I have missed the 28 day returns period?
We recommend checking your items within 14 days of delivery to ensure enough time for any returns to be processed, however, if you wish to return items after this period a partial refund may be granted at the discretion of the customer care team.
- Wax melt fragrances can seem stronger/ weaker depending on the individual. Our wax melts are highly fragranced, if for whatever reason you feel like you cannot smell the scent throw, a refund will be given, upon return of the left over item to run some tests.
~ Wax melts are very fragile and sometimes get broken during transit. We try our best to avoid this from happening, however it's something we cannot control.
Although the products may be broken, the scent throw, wax pool and general use will not be effected.
- Wax melt fragrances can seem stronger/ weaker depending on the individual. Our wax melts are highly fragranced, if for whatever reason you feel like you cannot smell the scent throw, a refund will be given, upon return of the left over item to run some tests.
~ Wax melts are very fragile and sometimes get broken during transit. We try our best to avoid this from happening, however it's something we cannot control.
Although the products may be broken, the scent throw, wax pool and general use will not be effected.